Scraping Our Emails - Mobility
Our system generated emails are formatted in a way that assists you in scraping them for details that can be used to generate automation within your ticketing system.
Ticket Status
Key ticket status' are communicated in the top banner of our emails, the key status' you'll see in our emails are:
Status
Email Banner Example
Received
Ticket {{ticket.id}} Received
{{ticket.department}}
Categorised
Ticket {{ticket.id}} Categorised
{{ticket.department}}
Dispatched
Stock {{ticket.id}} Dispatched
{{ticket.department}}
Resolved
Ticket {{ticket.id}} Resolved
{{ticket.department}}
Approval Requested
Approval Requested
{{ticket.department}
Approval Rejected
Request Rejected
{{ticket.department}}
Approval Accepted
Request Approved
{{ticket.department}}
Resolution Details
Within the Resolution email, where possible, we will provide structured data with the actions we've completed. Below outlines some criteria you can use to scrape this detail from our emails
Item
Resolution Email Location
Example
User Name
When present the User Name will generally followed by either:
- User Email Address, or
- Mobile Number
User Name: Joe Blogs <newline> User Email Address:...
User Email Address
When present the User Email Address will generally followed by:
User Email Address: joe@blogs.com <newline> Mobile Number:...
Mobile Number
When present the Mobile Number will generally followed by:
- ETCs Incurred, or
- Telstra Account, or
- Device IMEI, or
- Disconnection Date, or
- SIM Card Number
Mobile Number: 0400000000 <newline> ETCs Incurred...
Telstra Account
When present the Telstra Account will generally followed by:
Telstra Account: 0000000000 <newline> Telstra Plan:...
Telstra Plan
When present the Telstra Plan will generally followed by:
- Device Details, or
- SIM Card Number
Telstra Plan: Adaptive Mobile $111 <newline> Device Details:...
Device Details
When present the Device Details will generally followed by:
Device Details: Apple iPhone Epic Max Plus <newline> Device IMEI:...
Device IMEI
When present the Device IMEI will generally followed by:
- Your order, or
- Asset Tag, or
- SIM Card Number
Device IMEI: 000000000000000 <newline> Your order...
Asset Tag
When present the Asset Tagwill be generally followed by:
Asset Tag: 000000 <newline> SIM Card Number
SIM Card Number
When present the SIM Card Number will generally be the last piece of information shown.
SIM Card Number: 000000000